Cancellation and Rescheduling Policy:

Booking Deposit:

  • A booking deposit may be required to secure your session time. This deposit is non-refundable but will be deducted from your total session fee.

  • Cancellation by Client:

  • Please give us at least 24 hours' notice if you need to cancel.

  • Cancellations within 24 hours of the session results in a loss of your deposit.

  1. Rescheduling by Client:

    • For rescheduling, provide at least 24 hours' notice.

    • Rescheduling within 24 hours may incur a 30% fee.

  2. Cancellation or Rescheduling by Knotty Spice:

    • In the rare event we need to cancel or reschedule, we aim to notify you 24 hours prior.

    • Options include a free reschedule or a full refund.

  3. No-Show Policy:

    • If you miss a session without notice, your deposit will not be refunded.

  4. Emergency Situations:

    • If you have a genuine emergency or illness, contact us ASAP to discuss.

  5. How to Cancel or Reschedule:

    • Reach out via phone or email 24 hours before your session.

Note: The [percentage]% fee is based on the total session cost. Scheduling implies agreement with this policy.

Thank you for your cooperation and understanding.